At Savannah Strategy Ltd., we comply with UK consumer protection laws to ensure your rights are upheld. Please review our refund policy below:
Consumer Rights
Under the Consumer Rights Act 2015, if our products are not as described, of satisfactory quality, or fit for purpose, you are entitled to a repair, replacement, or refund. Please contact us at info@savannahstrategy.com if you encounter any issues.
Distance Selling Regulations
For products bought online, you have the right to cancel your order within 14 days of receiving the goods. If you wish to cancel your order within this cooling-off period, please contact us at info@savannahstrategy.com. We will process your refund, including standard delivery costs, within 14 days of receiving the returned goods or proof of return.
Exceptions
Please note that the 14-day cooling-off period does not apply to digital downloads, personalized items, or perishable goods.
How to Request a Refund
If you have received incorrect or damaged items, please reach out to us at info@savannahstrategy.com with photos of the wrong or damaged items. We will address the issue promptly and arrange a refund if applicable.
Important Information
⦁ Refunds will be processed within 14 days of receiving the returned goods or proof of return.
⦁ The cost of return shipping for unwanted items will be borne by the customer unless the item is faulty.
For any further assistance, feel free to contact us at:
⦁ Email: info@savannahstrategy.com
⦁ Phone: +44 1234 567 890
⦁ Address: 123 Business Road, London, UK
Thank you for your understanding and cooperation.